FAQ’s

  • Absolutely! We provide a free download of MTS where you can trial programs, view educational content and view the exercise library.

  • Currently, My Training Space is available on the Apple App store.
    We are working on Google Play and it will be available on Android devices soon.

  • In the program section of the website we have provided video explanations on who each program is perfect, for along with the rationale behind our exercise selection.

    You can also enquire in the provided form to receive our personalised recommendations for you.

  • Anyone is welcome to the group! You can join HERE

  • You can email us at info@mytrainingspace.com

  • If you have tried to sign up, but didn’t receive your verification email, try the following steps:

    1. Check your spam/junk folder.

    2. Double check that you have entered the correct email.
      Make sure there aren’t any typos, extra dots, or spaces in your email before sending

    3. Add info@mytrainingspace.com to your safe addresses list.

      If you are using a business email address, it is possible that your workplace’s email security is bouncing the verification email

    4. Try signing up with an alternate email address.


    If none of the above are successful, you can reach out to our team here

    info@mytrainingspace.com

  • If you are having trouble with the app crashing or loading, please follow the following steps:

    1. Try completely closing the app, then opening it again.

    2. Check your internet connection.

    3. Submit a bug report to info@mytrainingspace.com. If possible please include a screenshot or screen recording of the problem.

      Troubleshooting Questions:
      1. What device are you using? (e.g. what model iPhone)

      2. Are you connected to the internet; are you using wifi or data?

      3. What screen is the bug occurring on (e.g. the homescreen, log in screen, etc)

      4. What were you doing before the bug occurred?

      5. Please describe the bug in detail (e.g. the screen went black, the app closed itself, I pressed the button but nothing happened).

  • If you have signed up to the monthly subscription and lost access to your premium account, please ensure each month you have enough funds in the account.

    You can click “restore purchase” on the subscription page to regain access.

  • Yes! Both Dani and Paul provide in person or online appointments.

    Please email danielle.antonellos@gmail.com or paul@paddoperformance.com to enquire.